What our Guests Say
Here's a snippet of what guests say about
booking day passes on HotelsByDay
January 2025
I have used this service many times requesting a king size bed. This stay I was told all king size rooms were taken even though I had requested in advance when I made the reservation.
January 2025
Great value, friendly staff, clean room. The only knock was that the room was frigid when I came in and had to turn the heat on, when the A/C was on
January 2025
Palace Inn Blue IAH East is great! Excellent value for money and friendly staff - recommend!
January 2025
Upon arriving at 9am, they said check in was at 3pm but I said I booked a day room which is from 9am-5pm. They then said they couldn't find my booking confirmation and that they don't have a day room available. After about 10 minutes they were able to give me a room after requesting me to email the confirmation I got. Weird how their system didn't show my booking but was relieved they were still able to get me a room, else we would be stuck all day nowhere with no rest. Had slept the whole day but at noon, housekeeping knocked asking when our checkout was. Hopefully they have better system in checking new occupied rooms and when they check out so they won't disturb guests
January 2025
My check in was 9AM. I had already paid before hand for a room check in at 9AM. They didn’t have a room because “they were sold out” from yesterday. What’s that got to do with me? I finally got my room at 9:30AM. I paid for my room and a certain time. When I got the key, I asked front desk could I stay 30 mins more since I was checked in late. I was told no because that “room was paid for”. Room mirror had dirty stains god knows what.
January 2025
Despite the Times Square description in the hotel name the hotel is closer to Central Park and is not as convenient as depicted. Hotel staff was rude upon check in and switched out the room type for my other reservation later that day to a downgraded room. Room was dirty and maintenance consisted of a broken bathroom mirror and duct tape on a portion of missing carpet. Management and staff can do a lot better. Avoid with so many better choices available.
January 2025
Very well organized with regard to shuttles and the location was good. The room could do with some TLC but it was clean and comfortable.
January 2025
They charged me 5 dollars more than I was quoted and the room was not nice
January 2025
Great room and staff but the restaurant food in not very good
December 2024
Hotel was clean and well located
December 2024
Excellent and kind service, comfy bed, and convenient airport shuttle.
December 2024
Room was super clean and nice size had couch in room, bed was comfortable, only down side is when I got there the receptionist told me they had to charge me a extra $50 hold on my card until check out. Now mind you I already paid close to $100 for the room already and nowhere did it say in the agreement or fine print that the hotel will do that. I paid but that’s beside the point. They should mention that on the booking website so ppl are not getting hit with hidden fees!! Other than that now that I know, I’ll be prepared next time because even though I had that slight inconvenience it was a nice stay
December 2024
It took 15 mins for the guest services person to figure out how to check me in. Then she said she needed a credit card for incidentals but it showed I was going to be charged $134.95 (which was more than the booking itself). I finally got into the room, and thenn20 mins later, housekeeping was knocking despite the DND sign being on the door.
December 2024
Very clean and nice room. We did not use any other services or equipment
December 2024
good servise hotel in milpoitas
December 2024
Hotel is usually ok. The staff is nice and the rooms are clean. Just be prepared for changes in the check-in process. Sometimes they will take cash and sometimes they won’t. For a day use room, this will cost you time and convenience to adjust to the daily changes.
December 2024
Needed a place to relax and shower before a wedding after working. Room was clean (could use a little upgrade) shower was great. People working the hotel were very nice. I will definitely do this again when I have a local event and cannot get home.
December 2024
traveling healthcare professional, sleeping between shifts. Clean room, quick check in, great staff :)
December 2024
App easy to use. Reservation was quick and simple. Hotel was good. Check in and out was easy.
December 2024
The amenities were great & spacious, staff were friendly, free shuttle & location were convenient & the price was reasonable for the quality.
December 2024
The room was not clean. I saw the biggest roach I had ever seen dead by the door. My husband also got a room right next door and the sheets were so dirty. There was an ugly smell to it and we were only there for 3 hours but it was not worth the money we paid. When I told the receptionist about it he barely apologized.
December 2024
Had a late flight after getting off cruise ship and this was perfect way to end the trip. Beautiful grounds and beach front. Highly recommend!
December 2024
Check in was quick and easy. Room was big and clean. had two beds. Only needed one. Great service! Will book here again. Check out was easy as well. Staff was nice and great.
December 2024
The service was excellent at check-in. Got my room quickly and according to my ask.
December 2024
Room and facility was clean. But, they charged too much. I already paid $66 for the room at booking with HotelByDay. The receptionist told me that I had to pay at the desk and I had to leave credit card number, just in case. When I checked my credit card transaction the next day, they charged $113 again. What kind of business is this??
December 2024
Excellent staff, wonderful food and expedient service.
December 2024
There was a lot of noise from other guests and also there was some kind of dispute. Staff and guest were fighting loud and we could not sleep. Also staff while cleaning next room was loud chatting and not careful making less noise realizing other guests might be sleeping. They need to improve on this front.
December 2024
Room was clean but dated , bathroom needs updating and tv did not work.
December 2024
I don't have much to say about the hotel itself: I went into my room, I slept for a few hours, I got up, and I left. Props for the shuttle service though.
December 2024
Smooth checkin experience, nice hotel, very good idea for day use rooms. a stressful 12 hour LA layover was transformed into a nice chill and relaxing day in the room.
December 2024
Great, modern, clean room. Friendly staff and bartender. Modern facilities. Great value!
December 2024
the room had broken picture frame that fell while i was in room, called front desk 2 times and no one answered. i didn't say much because i was only there for a few hours but if that painting would of had been over the bed and fallen on me it could of caused and injury. this was room 740
December 2024
Booked for a day stay, upon arrival we were greated by a rude staff member at the check in desk, when we finally got to the room the tv did not work, and we also found out that the restaurant is only open for breakfast and dinner.
December 2024
New modern design hotel surprisely trendy . Love the industrial style interior design. Front desk guy is very professional
December 2024
Excellent service at the hotel nice room and facilities, on airport so a short walk to check in. Gave 4 stars as there was no pool and the room wasn’t soundproof.
December 2024
Professional staff, clean room with comfy bed. No problems with check in, even allowed us in 40 mins early. Location probably isn't very exciting but easy taxi ride from the airport and we were only looking for a comfy sleep on a long layover.
December 2024
Very clean and comfy stay for just 5 hours. Staff is very professional and friendly.
December 2024
Very clean, beautiful hotel in heart of soho. Great bar and restaurant downstairs. Lovely kind service. Definitely will return!!
December 2024
I had a great time it vas nice
December 2024
The bed was great. They also had breakfast and an airport shuttle
December 2024
Nice location with a free airport shuttle . The hotel staff was friendly and the room was comfortable. Unfortunately the pool was closed for renovation and we were looking forward to relaxing in the sun.
December 2024
The front desk was very nice, and the room was very clean and comfortable.
December 2024
Wasn't given a wifi code. Front desk wouldn't answer. None of the apps on the television worked.
December 2024
Great location, very clean, basic room and an excellent value. Efficient check in. I would rate 5 stars for value.
December 2024
The front desk was very nice and ease of checking in. The room was nice and clean. It took awhile to get warm but it was fine. Would use it again.
December 2024
Curtains cannot cover the window and it’s pretty bright. Hard to sleep
December 2024
Great location close to the airport with a free shuttle which was a nice surprise. Hotel staff was very friendly and accommodating. Room was nice and beds were comfortable. Great place to stay for a long layover.
December 2024
Excellent hotel. Free parking. Close to both big malls and metro rail station. Friendly and professional staff! High room standards.
